Frequently asked questions and answers

Also use our chat box to ask your questions

Are you stuck on something? Below we provide answers to most questions.

Do you need specific help? Then you can always email us at or start a live chat via the chat box at the bottom right.

What are the shipping costs abroad?

How does the 2+1 free promotion work?

How do I determine the size of my necklace?

What is the difference between a pendant and necklace?

What is the return address?